Shipping Policy

When can I expect to receive my shipment?

All orders are processed and dispatched within 5 business days from our warehouse.    For UK orders, we use trusted local carriers such as Royal Mail, Evri (Hermes), DPD, Yodel, or ParcelForce, depending on your address and the service availability.  For international orders, we use reliable global logistics partners including YunExpress, 4PX, and SF Express, based on your location and the most efficient delivery route.
Shipment will arrive within 7–20 business days after the shipment date, depending on the location and the carrier provider.
We do apologise that shipment delays may occur if the parcel requires customs clearance or inspection, or due to transportation issues caused by the carrier.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

What are your shipping rates?

We have a fixed shipping rate of $2.99 USD to all destinations worldwide.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via service@sylvava.com How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via service@sylvava.com to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.